Contact

　 If you have any questions, please refer to them firstFAQ， If it still can not be resolved, please submit your problem to our work order system:Submit a new job order,The system will automatically send a tracking link to your mailbox. If you don't receive it, please check the junk mail.

You can also contact our permanent customer service mailbox:[email protected],We will find a way to help you solve it as soon as possible!

　　When you send the problem, please try to describe the problem in detail, and provide relevant information, such as account, network environment, operating system version, by computer or mobile phone, in which area, under what circumstances can not be used and so on, and what error messages are common to ask the command line which described the information to we can help you quickly locate the problem!

Windows user：

Please use the computer, please connect to the VPN, open the command window (start ->, run, enter CMD, enter). Then contact us with the results of the following commands and we will analyze the problem for you. Command (in www.facebook.com, for example, you can change the address in the command to the site you want to visit):
ipconfig /all
route print
tracert www.facebook.com
nslookup www.facebook.com

If it is impossible to connect to the user, please provide the execution results of the following command:

ping usa1.xinhuanet.network
telnet usa1.xinhuanet.network 1723

 If the windows7 user does not have the telnet command, please refer to ithere.

MAC user：

You can run the following commands and send the results to us so that we can help you with the problem. Open " application " --> " utility " --> " terminal "

ifconfig
netstat -rn
dig www.facebook.com
ping www.facebook.com
traceroute www.facebook.com

If it is impossible to connect to the user, please provide the execution results of the following command:

ping usa1.xinhuanet.network
telnet usa1.xinhuanet.network 1723